The Bhutan Education & Technology Academy Park Private Limited - The BETA Park - is a self-sustaining community thriving on creativity, inclusivity, innovation, diversity, cultural-sensitivity and collaboration through mindfully deploying appropriate technologies for education and life-long learning of people from all walks of life.

‍Our head office is located at Chamjeykha, Kabisa under Kawang Gewog, Thimphu, Bhutan. Our city office in Chubachu, Thimphu, serves as our business development and sales workspace.

The BETA Park’s main investor, Yangphel Private Limited, is a reputed sustainable business brand in Bhutan, integrating the tenets of Gross National Happiness (GNH) in its business operations and operating in several diverse businesses since 1988.

Through our international franchisor, London Institute of Business and Technology, we bring to Bhutan internationally-recognised and market-tested tertiary education and professional development programmes.

Position Summary

The opportunity has arisen for a full time member of staff to join our team, with the responsibility for managing and processing online orders, and further developing this growing area of the business. The role will involve both the routine daily packing and dispatch of orders received, together with associated customer service, and the longer-term development of the online retail business, including sourcing of new products and development of new sales channels.

Scope of Work

He/She is responsible for everything that goes on in the store’s website and the physical store. This includes the posting/displaying of the goods (both physical and online), making sure that all links are working, updating the database, and providing efficient customer service. To make sure that the BETA Mart (B-Mart) store continuously runs smoothly, the B-Mart Associate must always respond to emails and messages as well as answer phone messages from both clients and suppliers within 24 hours or less. The B-Mart Associate must be very conscious about turn-around times.

He/She is also responsible to assist the IT Associate in ensuring the smooth operations of the IT labs.

General Roles & Responsibilities

1. Respond to routine customer enquiries via e-mails, telecom and other platforms;
2. Handle all returns, organising replacements or refunds as necessary, and keep accurate records of items returned or damaged;
3. Manage stock levels and adjust pricing after discussing with CPOO;
4. Order stock from suppliers based on confirmed orders (to ensure minimum inventory);
5. Maintain a tidy and well-organised stock storage system;
6. Identify new product lines;
7. Monitor listings and take action on under-performing product lines;
8. Check and upload new stock on our website.
9. Coordinate and assist IT Associate in IT Lab management and operations.

Key Skills and Knowledge

• Good eye for detail and accuracy;
• Possesses excellent literacy and numeracy skills;
• Hardworking and excellent customer service attitude;
• Has drive, enthusiasm and a "can do attitude’’
• Resourceful, self-driven, proactive and independent worker;
• Hardworking and meticulous with a positive attitude;
• Proficient in use of Google applications and basic knowledge on e-marketing and SEO;
• Possess good communication and interpersonal skills;
• Able to work well under stress in a fast paced environment

Minimum Qualifications

• Diploma in E-commerce.
• Must be able to multitask and keep calm under the pressure of a continual stream of tasks and events.
• Excellent communication, both written and verbal.
• Evidence of interest in, and commitment to, the success of the company.
• Light vehicle driving licence will be an advantage

Work Conditions

Work is generally performed in an office environment with frequent need for travel for the delivery of goods. Working hours may vary and occasional evening or weekend work is required.

What is after the Internship?

An allowance will be paid to the intern during the internship period. Successful completion of the internship may lead to a full time employment with the company.