Surge Global is a digital consultancy that leverages marketing, data, and technology to help businesses grow. As Sri Lanka’s leading digital firm, we employ the best content, creative, design, and engineering talent the country has to offer.

Embracing a culture of transparency and equality in the workplace, we’ve built an environment that helps Sri Lanka’s best marketing and creative talent thrive. Our team approaches complex, multivariate challenges with an open mind and a strong willingness to continuously test, learn, and innovate.

With our headquarters in Colombo, Sri Lanka, we support and scale startups to Fortune 500 companies across the United States, Europe, Australia, Middle East, Papua New Guinea, Fiji, and Sri Lanka.

Responsibilities

• Coordinate and manage incoming sales leads, ensuring enquiries are recorded and followed up in a timely manner.
• Schedule and coordinate meetings between prospective clients and the relevant sales/business development team members.
• Maintain accurate and up-to-date lead and prospect information, including contact details, meeting notes and follow-up actions.
• Follow up with prospects regarding scheduled meetings, required information and next steps as directed by the sales team.
• Track the status of leads and follow-ups and ensure no opportunities are missed due to delays or lack of coordination.
• Coordinate communication between prospects and internal teams where required.
• Assist with preparing basic sales-related documents, presentations, reports or meeting materials.
• Maintain a clear calendar of meetings, follow-ups and other sales activities.
• Provide regular updates to the sales/business development team on lead status, upcoming meetings and pending actions.

Requirements:

• 1–2 years of experience in sales coordination, sales administration, customer service, business development support or a similar role.
• Strong organisational and coordination skills with excellent attention to detail.
• Strong verbal and written communication skills.
• Comfortable communicating with prospective clients and coordinating meetings professionally.
• Ability to manage multiple leads, meetings and follow-ups simultaneously.
• Strong follow-through and ability to ensure tasks are completed on time.
• Good working knowledge of Microsoft Office / Google Workspace and familiarity with CRM or lead-management tools would be an advantage.
• Proactive, organised and comfortable working in a fast-paced environment.
• Ability to work effectively with different internal teams and stakeholders.

*This is a coordination-focused role and does not require direct sales pitching or closing experience.