The Role

The Billing Analyst is responsible for setting up customer billing schedules and procedures, processing and analyzing data, generating invoices and billing reports, and coordinating monthly activities with internal and external teams. This role also serves as the first level of escalation for production incidents and requires strong problem-solving and time-management skills. The position supports internal and external customers by addressing billing or application inquiries via phone, email, or ticketing systems.

Primary Responsibilities

• Audit customer invoicing prior to monthly production billing runs to ensure accuracy.
• Perform day-to-day operational activities to maintain billing accuracy and timeliness.
• Submit, post, log, and verify production operations job processing and usage.
• Create and post batches for adjustments, invoices, and payments in the billing system.
• Log and report issues for research and resolution.
• Perform customer data updates and conduct peer reviews for quality assurance.
• Review billing statements for accuracy post-production and escalate anomalies to the Senior Billing Analyst.
• Analyze customer and production operations data to identify trends.
• Provide daily, weekly, and monthly reporting to management as defined.
• Manage assigned tickets and issues across multiple ticketing systems, responding to billing-related queries and concerns.
• Identify and resolve problems encountered during billing cycles, seeking assistance when necessary.
• Create and maintain process documentation and work instructions, with quarterly reviews and updates following changes.
• Analyze processed file results and implement corrections as required.
• Participate in the implementation of new customers and verify the accuracy of initial invoices.
• Contribute to ad hoc projects, including defining QA and use case scenarios for development projects.
• Escalate complex billing issues or discrepancies to the Senior Billing Analyst or management as necessary.
• Support cross-departmental functions, including collections and accounting tasks, during billing downtimes.

Required Skills and Qualifications

• Excellent computer skills and the ability to quickly learn and adapt to new and complex systems.
• Superior attention to detail.
• Strong analytical and problem-solving skills.
• Experience in customer support and a focus on customer satisfaction.
• Good verbal, written, and interpersonal communication skills, with the ability to present information effectively.
• Ability to manage multiple responsibilities and prioritize tasks effectively.
• Thrives in high-pressure situations.
• 1–3 years of experience in billing operations, accounting, or related roles.
• Bachelor’s degree in Accounting, Finance, or a related field (preferred).