Serendipity is a full-service digital agency that leverages comprehensive business and technology solutions across diverse industries. Serendipity specialises in strategy and consultancy, digital marketing, and website development.

This is an exciting opportunity to work in an established company based in London working closely with an experienced digital team in Sri Lanka and London.

Responsibilities and Duties

• Effectively manage a portfolio of SEO clients, utilising the wider team to deliver high-quality strategies across multiple markets that deliver tangible results and ROI.
• Planning and management of activity roadmaps focused on clients’ objectives and KPIs.
• Conduct keyword, market, and competitor analyses and reporting on an ongoing basis.
• Work collaboratively with other channel owners within the business to deliver integrated strategies and identify opportunities to expand the scope of existing projects.
• Keep up with search engine technology and algorithm changes.
• Continually improve customer satisfaction, communication, quality assurance, and customer retention.
• Supporting the business development managers during new business projects and proposals.

Requirements

Our ideal candidate will have the following:

• 2 years of experience, with a proven track record working on multiple accounts simultaneously in a fast-paced environment.
• Excellent time management, attention to detail and organisational skills.
• An ability to communicate complex and technical information to non-technical people.
• Taking ownership and clear enthusiasm for digital marketing, technical challenges and content.
• Understanding of key marketing concepts and strategy.
• A track record of building great client relationships and growing the value of accounts.
• A team player with a positive, can-do attitude.
• Experience using SEO tools such as Google Analytics, Search Console, Ahrefs, Semrush, Screaming Frog, Looker Studio and Microsoft Clarity.

Benefits

• 🌍 Opportunities to travel and work in the London head office.
• 🤝 Work with world-class international brands.
• 🧭 Ongoing training, guidance & direction from experienced consultants.
• 🏢 Modern & flexible working environment.
• 📈 Performance-based bonus scheme.
• 🎉 Regular staff socials.