Client Overview:

Our client is a globally recognized logistics and freight forwarding powerhouse originating from South Korea, established in 1977. With more than 360 global bases and over 13,000 active customers, they offer a full suite of services including sea freight, air freight, contract logistics (CL), customs clearance, warehousing, and supply chain consulting.

In Southeast Asia, our client has built strong regional operations, including a major Indonesia presence based in Cibitung, Bekasi, serving diverse client sectors like electronics, machinery, chemicals, energy, fashion, and consumer goods. They continuously invest in infrastructure, partner with local firms, and push innovations such as automated warehousing and visibility tools to stay competitive.

Job Role:

The After Sales Management Executive is responsible for ensuring excellent customer service and smooth operational follow-up after shipments are executed. This role supports the ocean freight operations by managing export–import documentation, coordinating service recovery, and maintaining long-term relationships with existing clients.

The ideal candidate combines solid knowledge of ocean freight forwarding with strong customer-handling, coordination, and communication skills to ensure client satisfaction and service excellence.

Key Responsibilities:

• Handle after-sales activities and ensure customer satisfaction post-shipment delivery.
• Monitor and coordinate ocean freight export–import operations, including documentation, shipment tracking, and issue resolution.
• Serve as the main point of contact for customers on operational updates, inquiries, and service recovery.
• Coordinate with internal departments (operations, finance, and sales) to resolve customer concerns promptly.
• Maintain and update accurate shipment and customer records.
• Support process improvement initiatives to enhance service quality and operational efficiency.
• Prepare regular service performance reports and provide insights for improvement.

Candidate Requirements:

• Education: Minimum Bachelor’s degree in Logistics, International Business, or a related field preferred.
• Experience:
  • 2 years of experience in ocean freight forwarding, export–import, or customer service within the logistics industry.
  • Strong knowledge of freight forwarding operations, documentation handling, and regulatory compliance.
  • Experience with service recovery and customer management in international logistics preferred.
• Language Skills: English with strong verbal and written communication skills.
• Professional Qualities:
  • Excellent coordination, communication, and problem-solving skills.
  • Detail-oriented, proactive, and able to work effectively under pressure.