Our Client

Our client is a collaboration formed to build Indonesia’s first large-scale electric vehicle (EV) battery manufacturing ecosystem and by combining the world-leading lithium-ion technology with Indonesia’s rich mineral resources and industrial capability.

Currently in its development phase, the JV employs around 70 team members, while the new factory is being completed, scheduled for full operation in January 2026. This position will be part of the pioneering local team, reporting to an expatriate mentor from China who will transfer operational knowledge as part of the company’s long-term localization strategy.

Job Role:

The IT Service Engineer (Mandarin Speaker) is responsible for ensuring stable and reliable IT operations across the organization by providing front-line technical support for software, hardware, and infrastructure systems. This includes troubleshooting, preventive maintenance, user support, and participation in system improvement initiatives.

Key Responsibilities:

• Respond to and resolve IT requests, incidents, and fault reports to ensure uninterrupted system operations.
• Manage installation, configuration, and maintenance of IT infrastructure, including servers, networks, and end-user devices.
• Coordinate IT service requests for new facilities (meeting rooms, network cabinets, printers, etc.).
• Support IT service management documentation, system audits, and compliance reporting.
• Analyze service data, identify recurring issues, and propose improvement measures.
• Ensure information security compliance and participate in internal checks when necessary.

Candidate Requirements:

• Education: Bachelor’s Degree or higher in Informatics Engineering, Computer Engineering, Information Systems, or equivalent.
• Experience: At least 3 years of experience in IT Service / Help Desk / Infrastructure Support.
• Language:
  • Proficient in English on business level.
  • Fluent in Mandarin (spoken, written, reading).
• Technical Skills:
  • Strong understanding of IT infrastructure (servers, networks, storage, virtualization).
  • Basic knowledge of IT security and software/hardware configuration.
• Professional Skills: Service-oriented, analytical, and detail-focused with strong communication skills.