Client Overview:

Our client is a well-established and leading luxury retail operator in Indonesia, representing world-renowned and premium fashion and lifestyle brands. With stores located in prestigious shopping destinations such as Plaza Senayan, Plaza Indonesia, Pondok Indah Mall 3, and Senayan City, it brings international retail excellence to Indonesia’s growing luxury market, and dedicated to delivering an exceptional shopping experience by combining exclusive product offerings, premium store environments, and professional customer service.

Job Role:

The Customer Service (Marketplace) is responsible for handling customer inquiries, feedback, and complaints across e-commerce platforms, marketplaces, and social media channels. This role also supports administrative tasks related to online sales, ensuring smooth transaction processes and excellent customer satisfaction.

Key Responsibilities:

• Respond promptly to customer inquiries across e-commerce platforms, marketplaces, and social media.
• Handle complaints with patience and professionalism, ensuring positive resolution and customer satisfaction.
• Provide accurate product information, order status updates, and after-sales support.
• Assist with administrative tasks related to online sales, including order entry, tracking, and reporting.
• Coordinate with internal teams (e.g., logistics, warehouse, finance) to resolve customer issues effectively.
• Maintain accurate records of customer interactions, feedback, and resolutions.
• Support initiatives to improve customer service processes and enhance the online shopping experience.

Candidate Requirements:

• Education: High school diploma or equivalent required.
• Experience:
  • At least 2 years in Customer Service/Customer Support/Online Sales related roles.
  • Prior experience in client service within e-commerce operations.
  • Experience handling customer inquiries via online platforms, marketplaces, or social media.
• Skills:
  • Strong communication and interpersonal skills.
  • Patience, empathy, and ability to stay calm under pressure.
  • Good problem-solving skills with strong attention to detail.
  • Ability to multitask, prioritize, and manage time effectively.
• Language: Fluent in English, spoken and written.