About Us:

Payable (Pvt) Ltd is a leading fintech company committed to revolutionizing digital payment solutions. As we continue to grow, based on the team composition, we are specifically on the lookout for a MALE/CHRISTIAN Call Center agent to join our Customer Service team.

Key Responsibilities:

• Handle inbound customer calls promptly and professionally.
• Maintain high standards of call quality and customer satisfaction.
• Log and manage customer tickets using the ZOHO support system.
• Resolve complaints effectively and update cases accordingly.
• Coordinate with internal departments for unresolved issues.
• Conduct outbound calls for sales, surveys, and service follow-ups.
• Perform operational health checks for partner and Payable merchants.

Qualifications:

• Male/Christian candidates only, Freshers or 1–2 years of experience in a call center/customer service role.
• Fluency in English and Sinhala; Tamil is an added advantage.
• Strong customer service mindset and team spirit.
• Basic IT skills and familiarity with mobile apps.
• Willingness to work on a shift/roster basis, including weekends.