CUSTOMER SERVICE ASSISTANT TEAM LEADER / TEAM LEADER

Capital Trust Corporate Solutions pvt ltd
Full-timeColombo, Sri LankaUSD 700 - 1,500/month

  • Answering customer’s questions via phone and/or live chat

  • Maintaining and updating customers’ accounts

  • Responding to customers’ complaint, determining the cause of the issue, selecting and explaining the best solutions to the customers

  • Collecting and analyzing customer’s feedback for service improvement.

  • Must be open to day and night shift - as per roster

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